Privacy and cookie statement
Your privacy is respected by us. Etiq dentists is committed to ensuring your privacy to the fullest extent possible and will treat any information you submit to us confidentially. When processing personal data, we observe the applicable privacy laws and regulations. This privacy and cookie statement informs you of how we handle your data.
Categories of personal data
By using the website and related databases, portals and other applications. you leave certain data with us. This also happens at our practice as part of the execution of the treatment agreement. This may include personal data. We save and use only the personal data directly provided by you or which, when provided, are clear to us to be processed.
Depending on the service you use, we may collect the following data:
- Name and address details;
- Gender;
- E-mail address;
- Phone number
- Data relating to your health;
- The name of your health insurer;
- The name of your other healthcare providers;
- Time of your appointment;
- Payment details;
Basis for data processing
We may lawfully process personal data about you only if we do so on a legal basis. We process your personal data because it is necessary for the performance of the agreement between you and us, as set out in Article 6(1)(b) of the General Data Protection Regulation (AVG). In addition, we may process your personal data for another legitimate interest, such as informing our patients about current events or changes in our services. This basis is laid down in Article 6(1)(f) of the AVG.
Purposes of data processing
Personal data collected by us is used for the following purposes:
- Creating your digital patient record;
- Scheduling an appointment;
- Scheduling an online intake;
- Performing treatment;
- Tracking preferences indicated by you;
- Improving our services;
- Performing other services requested by you.
Disclosure of your personal data to third parties
Etiq dentists may need to share your details with organisations that help provide the services identified in this Privacy Statement and which may process such data on our behalf and in accordance with this Privacy Statement in order to support the internet site and our services. For example, etiq tandarsten may need to provide these details to a third party - such as a hosting provider or mailing company - in order to provide you with the information you have requested. Data may also be passed to third parties who provide back office support or IT services. With these organisations, etiq dentists enters into processing agreements, ensuring the security and protection of your personal data in accordance with the General Data Protection Regulation.
Furthermore, in principle we only provide your personal data to third parties if you have given your consent. Data provision without your consent takes place if this is necessary to execute the agreement between you and us or if a legal obligation requires us to do so.
Retention periods
We will not keep your data longer than necessary for the purposes described in this privacy and cookie statement, unless required by law. For the retention of your medical data, we use the statutory retention period of 15 years from the Medical Treatment Agreement Act. In addition to the WGBO, we also take into account retention periods arising from other legislation if necessary.
Security measures
To best protect your data, we have taken appropriate security measures.A privacy policy has been drafted and implemented within the practice.
Links to third-party websites (via hyperlinks)
For your convenience, we have included references to third-party websites on our websites. Please note that when you visit these websites, the conditions of the privacy statements of these third parties apply. We advise you to read the privacy statements of these websites before using them.
The use of
We use cookies for the functioning of our practice website. Cookies are small information files that can be automatically stored on or read from the visitor's device (such as PC, tablet or smartphone) when visiting a website. This is done via the web browser on the device. Cookies come in different types. We use the following types of cookies:
- analytic cookies: to analyse how our website is used by visitors and make improvements accordingly;
Through our website, cookies are placed by the US company Google, as part of its Analytics service. We use this service to track and get reports on how visitors use the website. We do not use this service for logged-in users. We have not allowed Google to use the Analytics information obtained for other Google services, we have the IP addresses anonymised. The information collected by Google is transferred to and stored on servers in the United States. We have signed a processing agreement with Google. The information collected by Google is anonymised as much as possible. We have no influence on the use of the data by Google and/or third parties. Google may provide this information to third parties if they are legally obliged to do so, or insofar as third parties process the information on Google's behalf. Google adheres to the privacy principles of and adheres to Privacy Shield of the US Department of Commerce and the European Commission. For more information about this data processing, please read Google's privacy statement.
In your browser, you can adjust the settings around the use of cookies if you wish. You can also delete cookies manually. Please refer to your browser manual for more information.
Your rights
If you have provided personal data to us, you have several rights that you can exercise. For example, you have the right to access, rectify and, in some cases, delete your data. You can also request us to transfer your data to you or another party or to restrict data processing. You are also free to object to your data being processed. You can also withdraw your consent to data processing at any time. You can make your request known to us by sending an e-mail to nienke@etiq.nl. We aim to respond to your request within 14 working days.
Filing a complaint with the Personal Data Authority
In the unlikely event that you are not satisfied with the way we handle your data, you can lodge a complaint about it with the Personal Data Authority. You can find the contact details of the Personal Data Authority here:https://autoriteitpersoonsgegevens.nl/nl/zelf-doen/privacyrechten/klacht-over-gebruik-persoonsgegevens
Changes to this privacy and cookie statement
We reserve the right to amend this privacy and cookie statement. These changes will be announced via our practice website. We therefore recommend that you consult this statement regularly so that you are aware of any changes.
Our contact details
Do you have any questions or comments after reading this privacy and cookie statement? If so, please contact us at nienke@etiq.nl.